I have worked in a variety of jobs in the BPO industry for 9 years. In my last job, I was heavily involved in planning and forecasting call volume and agent schedules for a US cable television company. I particularly enjoyed this business, and the challenges that go along with it, because it gave me the opportunity to solve complex problems and connect with people. I have not only passed the service levels on a weekly basis but also forged friendships and trust among the agents on the floor. . I've also worked as a collections advisor for a leading Telco in the UK where I contacted customers to secure balance of debt, resolve account delinquency and prevent losses to the company. I did skip tracing using various white and yellow pages to locate delinquent payers and followed through their accounts until the debt is settled. Also had a first-hand interaction with aspiring authors when I worked as a post publication consultant in an in-house self-publishing company. I dealt with everything after an author’s book is published; from sending royalties check payout, tracking book orders and shipping information, coordinating with online resellers like Amazon, Ingram, Scribd, Barnes and Noble, coordinating with printing press companies to submission of manuscripts to the library of congress and processing of copyright applications. My most recent experience was with a Philadelphia-based CPA, real estate investor and developer who operates numerous rental properties in Philly. I was tasked with recording all transactions and reconciling check registers and classifying chart of accounts on Quickbooks. Basically, I served as an executive assistant and was doing various admin tasks like calling contractors to set up meetings, submitting offers and preparing contracts, creating marketing and bank packages, answering incoming calls, handling email, property research, creating buyers list, calling out the people on our buyers list, searching fixer upper properties in MLS, pulling up comps, etc. I feel that I am a best fit to join your company and make an extraordinary impression with the set of skills I’ve acquired from my previous experience. Here are my key areas of expertise, but not limited to the following: • Motivated team player with a solid experience in customer service, workforce management and virtual assistance. I strongly believe that my skills and experience can extremely enhance your company’s already impressive performance. I work with minimal supervision and can assure you best quality service. Thank You, Marissa E.