i'm online 12-16 hours a day ! 1- I can respond to customer inquiries in a timely and professional manner, through a ticket-based support system, and chat support. 2- Investigate written inquiries/issues and respond/resolve accordingly. 3- Perform data entry and order processing functions. 4-Prepare and submit timely, accurate reports to supervisors/managers on a daily basis. 5- Provide information to customers on account status, transactions and billing issues 6- Report suggestions.