Hi there, I am Nourhan ~ I'm a versatile Virtual assistant and customer support expert. I have extensive knowledge of assisting high-profile business owners in managing their personal and career lives as an effective VA. I help keep you on track and in tune with your workforce. I achieve this by effectively managing your email and calendar, assisting you with repetitive and boring 😀 tasks, meeting arrangements, note taking, slide presentations, internet research, data entry, travel bookings, lead generation, social media management, allowing you to focus on more important matters thereby increasing your productivity. I have 4 years of work experience as an Administrative Assistant, as well as some years of experience as Senior Human Resources Specialist and Customer Support expert. I'm trained and experienced in dealing with different types of customers, with a recommendable ability to diffuse tension as a result of customer dissatisfaction. I'm that assistant you can trust with your customers! I'm open to learning and working with whatever software you use to get your job done. Let's discuss how I can be of assistance to you.