A professional Customer Support Manager, offering over 10 years experience in global Telecommunications support and a total of 24 years experience in customer service roles. I am reliable, conscientious, can work to set deadlines and pride myself on my attention to detail. I have vast experience with Excel, Word, Powerpoint and pick up new systems and processes quickly. In my last role I assisted with all administration tasks and interacted with the factories in China, created product specifications both internally and on customer databases, raised orders and invoices on the accounting database and raised the required shipping orders on the international shipping systems.