Hello!
With over 4 years of experience in Customer Service in different channels such as live chat, phone, and email support from one of the known e-commerce industries in Asia, I believe I have developed an excellent set of skills that enable me to excel in customer service based roles.
I am keen on providing good quality services as a Virtual Assistant making sure that customers will have a good ocustomer experience. Furthermore, I am very committed to providing fast and quality turn around and look forward to a long & professional relationship with my clients.
I am eager to learn new skills, take on new challenges, and provide my clients with superior services. I offer the following services as a Virtual Assistant:
✔ Social Media Content Creation ( Monthly Set Packages are now available ) 🎁
✔ Account Management ( Pinterest | Instagram | Facebook | Twitter)
✔Admin Assistant
✔Scheduling meeting and appointments
✔Making travel arrangements
✔Managing email accounts/Handling Customers' Concerns through email
✔Proficient in SEO and WordPress
✔Order Fulfillment
✔Web research and analysis
I am also familiar with Word Processing Software, Excel, PowerPoint, Outlook, Trello, Zendesk, Salesforce, CRM, Order Processing, and Minitab, in addition to monitoring and managing CRM.
My typing speed is 60 wpm. I'm a quick learner, multi-tasker, and team player. I can work under pressure with minimal supervision. I am very passionate about the assigned work and very dedicated to working.
This does not limit my skill set as I am still continuing to learn different aspects of delivering such a great customer experience. Especially now that I decided to venture out on a new platform that covers a wider customer profile.
Having extensive knowledge of effective customer support through live chat, phone and email has sharpened my skills to exercise clear and incisive communication skills, be socially active, adapt to new work environments, and build a good working relationship and work ethic with my co-workers and employers. I would love a stable job where we can both learn from each other.
Thanks a lot.
Cheers!!