I have been a Customer Service Manager for eight wonderful years in various eCommerce platforms. I handled customer service email via Gmail, Help scout, Zen desk, and Gorgas, I have templates which I created myself to all general inquiries of clients we have. I have also people under me in which I am checking their daily performance on how they handle their daily tasks. I am also assigned to product research and listing as well as order fulfillment via Dropified, Oberlo, Mass fulfill, Dsers, Ship station and Box C, other tasks is to resolve PayPal, Shopify Charge backs and Stripe disputes and I have knowledge in Facebook advertisement. I can create a store from scratch to a successful one. Moreover, I have also done product reviews, true and fake reviews as well as in Amazon.
To sum up, I have almost done everything related to E-commerce which makes me the person you are looking for since I costs less in training. I am also a workaholic, persistent, fast learner and loyal.
I choose this job because this is something I love and I believe if I will work with you I can also apply all I learned from my past experience and at the same time I can help your business grow.
I can work Monday to Friday and also weekends, I am open to a fixed and flexible schedule.
My passion to give a 100% customer's satisfaction makes me a great customer service addition to your team, I just do not close tickets but I make sure that customers are happy with my replies and resolution.