I offer professional, efficient, and organized secretarial assistance. I am proficient in managing inventory and supplies, organizing appointments, conducting business communication. I am excellent at multitasking and dealing with customers. I am skilled at managing challenging clients and calming tense situations. I've acquired the necessary expertise in both voice (using Genesys and Avaya) and chat support, which leverages Salesforce. Additionally, I learned several approaches to market referral offers to consumers I'm helping and persuade them to use the company's goods and services and gained at least 10% revenue every month.