My goal is to deliver a great value to your business. I worked in a Business Process Outsourcing (BPO) Industry as a Customer Support Representative. I've managed large amounts of inbound calls, I was able to identify customers’ needs, clarify specific information and provide solutions and/or alternatives. I was able to build sustainable relationships not only with our customers but also with our clients and I was trained as a Personal/Virtual Assistant. I can manage all your admin tasks such as responding to emails and phone calls, schedule meetings, manage a contact list, prepare spreadsheets and keep online records, organize managers’ calendars, perform market research, create presentations, manage social media, and website and identify new business opportunities. I am easy to work with, I have an ability to multitask, I can easily adapt changes, and I am a full-time freelancer.