I have 5 years experience in Customer Service assisting customers through e-mail and phone. I'm working now as a Transcriber and Virtual assistant. I believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness and positive attitude. I am a fast learner. I am always willing to learn. I can work Australian or U.S. business hours.