Iv'e worked with several U.S base BPO companies here in Philippines. Communicating & answer questions & inquiries from customers & provide best solution in order to complete the tasks through phone or email either in technical or non-technical matter. Offering a great Customer Service or inbox management. Handling multi email inquiries or managing email on a daily basis. Handled cold calls account for U.S., U.K., and Australia as technical support with up-selling, email support (in-bound & out-bound), and Customer Service Representative. Respond to customers' inquiries, questions, requests and complaints and dealt with problems either in e-mail or by phone. Responded immediately to customer question, concerns, and challenges by offering actionable and effective resolutions and achieve high customer satisfaction ratings.