Core competencies: Proficiency in G Suite apps (Gmail, Calendar, google drive etc.) I worked as a Workforce Analyst / Planner Forecaster in a Telecommunications company. I do real time work that focuses on achieving Service Level Requirement. I Manage resource making sure employees are in the right place at the right time. I have been working for a total of 7 years in the BPO Industry focusing on Customer Service related tasks with voice, chat and email.