Mary is a highly motivated Virtual Assistant who excels in prioritizing and completing multiple tasks simultaneously. She keeps things organized, and makes sure that she is always efficient. She worked at a publishing company back in 2009 where she has enhanced her skills in graphic design as she did layouts for coffee table books, calendars, invitations, and business cards. In 2012, she began her journey in the business process outsourcing industry. She gained and enhanced relevant skills and knowledge in providing excellent customer service. Working as a Customer Service Associate for more than three years helped her enhance her knowledge and skills in effective communication, English proficiency, dealing with different types of people, basic troubleshooting, computer literacy, multi-tasking, working under pressure, adhering to customer service procedures, negotiation, and customer orientation. She also worked as a Researcher and Chat Support Specialist for a year, where she must search and provide answers to all sorts of questions, catering to the United States of America, UK, and Ireland customers in a very timely manner. Working as a Researcher and Chat Support Specialist gave her a clear understanding that no matter how menial your task is, you still need to give it your best effort. The challenge of this job is that the quality metrics are really high and critical. Therefore, she managed to provide accurate answers to the customers within a specific time frame. She is committed to delivering accurate and high-quality results. She has an inner drive to be systematic and precise in all that she does. She is a natural choice for work that requires attention to detail and accuracy. She does her best in achieving her way towards career growth while contributing profitable ideas and works for the benefit of your business.