Understanding the customer's needs: The service provider must understand what the customer wants or needs to achieve and ensure that the service offered is tailored to meet these requirements.

Offering a service: The service provider must offer the service to the customer, whether it's through an online platform or in-person interaction.

Delivering the service: The service provider must deliver the service as promised and ensure that it meets the customer's expectations.

Managing the service: The service provider must manage the service to ensure that it remains effective and efficient over time.

Measuring the service: The service provider should monitor and measure the performance of the service to ensure that it continues to meet customer needs.