• Experienced Customer Support Specialist for a large Australian travel account and for one of the largest financial institution in the United States. • Able to handle inbound and outbound phone calls, email support, data gathering, data encoding, and administrative work. • Proficient in using Salesforce, Microsoft Excel, Word, PowerPoint, and Outlook. • Experienced in handling social media accounts such as Facebook, LinkedIn, Instagram, and Twitter. • Reliable and efficient in meeting deadlines and exceeding the expectations. • Reliable in providing professional, dedicated, and friendly service to both customers and clients