I've been a customer service representative for 4 years for accounts such as: SPRINT (U.S.A.), TELSTRA (Australia), COMCAST (U.S.A), and EBAY (U.S.A); which responsibility is to resolve the product/service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, and following up to ensure resolution. I was able to handle the social media accounts of one of the biggest telecommunication company here in the Philippines as well. I can say my experience is a confirmation of how flexible and trainable I am. The accounts mentioned are very complicated thus, I was able to perform and provide quality service with customer satisfaction.