I am Jonalyn De la Fuente, a graduate of Computer Secretarial with Honors and a Service Awardee at Institute of ManPower and Computer Technology. I have been with Teletech for 13 years handling different roles from CSR 1-3, to Senior Associate, to Trainer, to Sales Lead upto Senior Supervisor. I am also an ESL Teacher for 10 months teaching 3-12 years old learners from Japan as well as doing admin tasks such as training and coaching ESL Teachers and coordinating schedule of classes between clients and teachers with Nagai Online English Tutorial Services, and currently taking up ESL Certification Course to enhance my skills. I am a fast learner, punctual, hard-worker, honest and teachable individual. I can assure the trust to be given to me will be worth it as I value relationship with the people I work with. With my experience, I believe I would be able tp contribute with the business’ goals towards success and stability.
My skills includes:
•I am able to work on microsoft applications.
•I am flexible when it comes to time management and I am very concious when it comes to schedules and deadlines, so I always plan ahead of time.
•I am teachable and a fast learner so I am willing to be trained and will happily follow rules and regulations as necessary.
•I don’t like complicating things, so I am taking initiaitives to make the work easy without compromising its quality.
•I am an ESL teacher so I can say I have fluency in our international language and currently handling admin tasks like coordinating with clients and ESL teachers for class schedules and the like.
•I am also working in a BPO industry for 13 years and counting, portraying different roles from Tech. Support Rep. 1-3, Customer Service Rep. 1-3, Senior Associate, Product and Sales Trainer upto Sales Senior Supervisor.
•Part of my skills developed are content and media marketing as I am also handling group of resellers selling online items for their extra source of income.
•Lastly, I am honest and I do keep my words.
•With my experiences I am confident that I can be an asset and great help to get the job done.