I was in a BPO industry for almost four years. I did voice and chat support for different accounts like Amazon, Floral Transworld Delivery and Telstra. I did customer service, technical support, billing support and was promoted as an Escalation Manager on the latter account. I started working as a virtual assistant in 2017 and I've been working with various clients up to present. My specialization is Appointment Setting but I also work as a cold caller, lead generator, social media manager, and accountant. During the years of experience and sharpening of my skills through training and constant learning application, I can say I can give clients the exceptional service they need from a freelancer/virtual assistant.