Virtual Assistant

Team Schedule:

• Assign leads to agents based on availability and expertise.
• Schedule shifts to ensure coverage during peak lead generation hours.
• Rotate agents for fair distribution of workload and skill development. 
  Reporting:
• Hourly basis: Monitor lead generation activities, agent performance, and response times.
• Weekly basis: Analyze sales metrics, lead conversion rates, and customer feedback.
• Generate reports summarizing key insights and actionable recommendations for improvement.
  Social Media Content Creation:
  
• Develop engaging content tailored to target audiences on Facebook and Instagram.
• Utilize captivating visuals, informative captions, and relevant hashtags.
• Post regularly to maintain a consistent online presence and maximize reach.
• Monitor engagement metrics and adjust content strategy as needed.
  Customer Appointment Scheduling:
  
• Contact leads via messages or calls to schedule appointments.
• Confirm appointments and send reminders to minimize no-shows.
  Customer Feedback Collection:
  
• Solicit feedback from customers regarding cleaning services via surveys or follow-up calls.
• Address any concerns or issues raised by customers in a timely manner.
• Use feedback to identify areas for improvement and enhance service quality.
  Customer Support:
  
• Provide timely and professional assistance to customers via emails, chat, or phone.
• Resolve inquiries, complaints, and service requests efficiently.
• Ensure customer satisfaction through proactive communication and problem-solving.
  Recruitment and Evaluation:
  
• Review resumes and applications to identify qualified candidates.
• Evaluate applicants based on criteria such as experience, skills, and job fit.
• Conduct virtual interviews to assess candidates' suitability for cleaning positions.
• Provide clear job descriptions outlining duties, expectations, and benefits.