• Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answers questions, providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Accomplishes sales and organization mission by completing related results as needed.