I've worked in a number of fields over ten years, including data entry, administrative support, quality assurance, chat assistance, email support, process training, and customer service. I have the most expertise in addressing clients' follow-up inquiries and worries via phone calls, emails, and chat engagements. My goal is to deliver the best level of customer satisfaction, and I can say that thanks to my prior experiences—which include both my time spent working in contact centers and my freelance career—I have learned a lot about how to keep customers coming back.