Over 15 years solid experience in various support roles with international companies; I am a virtual assistant offering a comprehensive range of services: administration and executive assistance, sales and e-marketing support, customer service, WordPress website management, research, and translation, educated to degree level. With solid research, customer services and administration experience (pre and post sales support) for international companies. Reliably meet demanding deadlines, combine effective communication and organization skills with attention to details. Hands-on experience in: 1. Sales/Business Development/Customer Support: presentations, reports, leads lists validation, spreadsheets, templates, order processing, invoicing, mail shots and follow up calls, customer care: enquirers, complaints … 2. E-Marketing Assistance: targeted mail shots research, newsletters, tracking through web analytics, and various email marketing and email list management tools like Mail Chimp ... 3. WordPress websites, uploading blogs, updating page/post contents, and restructuring web pages for clients 4. Administration/Executive Assistance: contact databases/ CRM development, diary and e-mail management, travel/event/conference planning and organizing 5. Research and Translation (English, Serbian, Croatian and Hungarian)