-Performed publishing and editing tasks per blog post as required.

 -Organized content calendar for future articles, and maintained documentation of published posts in spreadsheets. 

-Administered 16 social media accounts for 4 websites, including one each of Facebook, Pinterest, Twitter, and Instagram. -Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth. 

-Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. 

-Utilize problem solving skills to resolve customer issues and enhancing service levels.

 -Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences. 

-Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records. 

-Maintain a detailed delivery calendar to coordinate schedules and appointments. 

-Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.