Being a successful VA isn’t simply helping someone with their admin or supporting their business, it’s knowing how to manage people. And, from listening to feedback from my clients and new inquiries, a lot of VAs are woefully lacking in the right skills! VAs are required to provide solutions and solve problems for clients… that’s the whole point of us. A common example, is someone who checks email, returns phone calls and manages their client’s calendar. To begin with, here are a few great questions to ask in order to find out how I can help you: I like to believe I’m fairly educated and skilled (and learning new web-based skills by the day!), which is why I’m comfortable charging adequately for my time. I am: Good communicator Resilient Reliable Flexible / Adaptable Confident Resourceful Organised Understanding / empathetic / tolerant / patient Professional Accessible Approachable Problem solver Self-motivated Proactive