Customer Service Specialist/ Virtual Assistant/ Data Entry, email Support/Marketing, Business plan and report writing Support. Also capable of researching new markets, competitors, customers, analysing data etc. I am reading for a MBA awarded by the University of Wales, UK. I have successfully completed Executive MSc. in Strategic Marketing. Therefore I believe that I possess the required knowledge to complete your project. Further explaining, I am a Marketing and a Customer Service professional with over 15 years of experience. Briefly, Proactive, motivated and I possess high level of customer service orientation. I have developed my skills and expertise by working for many multi-national companies. I have more than 08years of experience related BPO industry with inbound and outbound call centers. Had the opportunity to work for UK & US customers and have the experience in working for Healthcare Industry, Banking Industry (HSBC), Media and Advertising industry, Fashion & retail industry and Automotive Industry. Possess expertise and experience in multiple job roles from a Call Center Agent, Collection Executive, Customer Service Executive, Marketing Coordinator, Marketing Executive, Assistant Marketing Manager, Customer Service Manager. I have managed up to 25 employees and have been in successful leadership role where I had the opportunity to nurture, coach & build teams in-order to achieve department objectives and overall Company objectives.