As a virtual Assistant, what can I do for you? Chat support: grammar, spelling and punctuation is important. offer help, directions, sales information, troubleshooting, services, bill questions and more. Phone support: listen, empathize, sincere and personable tone of voice, speak clearly Manage Facebook groups and respond to questions and comments. Offer more information and follow up. Website testing: spelling, grammar, punctuation, working links, look, style, feel, content Ad posting on classifieds and more specialized subject sites Data entry- edit and maintain Excel spread sheet Research - basically anything So what IS great customer service? Customers like to be kept in the loop. They should not have to call you to find out where you are or what you are doing. You should be in communication with them BEFORE they feel the need to call you..They want information and answers. They want solutions not excuses. Are you going that extra mile to put a smile on your customer's face? Does your customer feel special? Building trust between you and your customer keeps them coming back. They know they can rely on you to deliver. Always say Thank You" and make sure you follow up. Treating them to special prices and discounts goes a long way to making a customer feel they are of premium importance. Attention to even the smallest detail is the mark of excellent quality service. Of course, quality products, fair prices, and consistent quality service doesn't hurt either. What is a Virtual Assistant? Virtual Assistants (VA) are independent freelancers who work at home in their own office. Hiring a VA can save you hours of work and free you up to do the things you find most important. VA's have a variety of skills from bookkeeping to email support to website design to research. The key is to find one that fits your needs and budget. Virtual Assistants are not employees saving you