• A result oriented professional in the areas of Customer Services Operations in Inbound Process and in Hospitality Sector. • Resourceful at maintaining relationship with Customers to achieve quality product and service norms by resolving their service related critical issues.• A thorough professional with a proactive attitude and proven track record in call centre operations & by using learning theories & instructional strategies.• Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.