As a VA my general tasks that an office assistant may do in a virtual office: 1. Manage contact lists and customer spreadsheets 2. Maintain a calendar and set up meetings 3. Take transcription and handle correspondence 4. Make travel arrangements 5. Handle billing and accounting 6. Prepare and send out e-mail newsletters 7. Prepare, collate and ship proposals and meeting materials 8. Send out requested information to customers 9. Handle client inquiries by phone or e-mail