One of the most challenging projects that I have had is working in collections. I spoke with a woman via telephone who had a debt that needed to be collected on. She yelled and used quite a bit of profanity. I listened and then explained that I wasn't there to harrass her, but to help her. I explained to the customer that I understood her frustration and want to alleviate the problem. She calmed down and explained her situation. I was able to help her. I did wind up getting a payment and an apology from her. She also stated that she would request my assistance if she had to call back.