I have been working as a virtual assistant for two years and specializing in customer service. Having superior communication skills along with a unique ability to pick up on a customers mindset and mood from the start, is what has made my 13-year career so successful. I am an expert in persuasion and can effortlessly turn an angry customer into a 100% satisfied customer by the end of our interaction. Customer service is one of the most vital elements of having a successful business. Providing value, keeping customers, increasing sales, and bringing positive exposure to your company is of utmost importance to my work. I offer my customer service expertise through but not limited to, email management/filtering, inbound and outbound customer support calls, calendar management and scheduling, managing social media accounts, and chat support and sales. I have used the following programs to assist in my services- Zendesk, Calendly, Asana, Gmelius, HubSpot, Hootsuite, Buffer, Slack, Wordpress, MailChimp, Constant Contact, Homebase, Basecamp. Trello, Gsuite, Microsoft office. I am a quick learner, and if there is a program or task I have not become familiar with I assure you, I can pick up quickly to better assist you and take some work off your hands,