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Administrative & Secretarial Customer Service & Account Management

Virtual Customer Service Representative

$5/hr Starting at $500

  • Responding to Inquiries: Handling customer questions through various channels.
  • Issue Resolution: Investigating and solving product or service problems to ensure customer satisfaction.
  • Order Processing: Assisting with orders, returns, refunds, and exchanges.
  • Maintaining Customer Records: Updating customer details and interaction history in CRM systems.
  • Providing Product Support: Offering guidance and detailed information to help customers make informed decisions.
  • Escalating Issues: Referring complex problems to higher-level support or management when necessary.

About

$5/hr Ongoing

Download Resume

  • Responding to Inquiries: Handling customer questions through various channels.
  • Issue Resolution: Investigating and solving product or service problems to ensure customer satisfaction.
  • Order Processing: Assisting with orders, returns, refunds, and exchanges.
  • Maintaining Customer Records: Updating customer details and interaction history in CRM systems.
  • Providing Product Support: Offering guidance and detailed information to help customers make informed decisions.
  • Escalating Issues: Referring complex problems to higher-level support or management when necessary.

Skills & Expertise

Chat SupportCRMCustomer SatisfactionCustomer ServiceOrder ProcessingZendesk

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