Training/Staff Development Results-producing management career with over 14 years of experience demonstrating CONTACT improvements in sales, operations, and merchandizing efforts, customer service ratings and team productivity. Strong and decisive operations leader with excellent analytical, organizational, team building and planning skills. Maintain uncompromising focus on high quality standards and bottom-line profit improvement. Customer service orientated and excellent at performing crisis management and ensuring customer satisfaction and increasing bottom line revenues. Process Improvement Manages, recruits, on boards, trains, develops and provides succession planning for all staff and management team in store Follows up with management team to ensure proper training and staff assessment is being completed Creates and acts on plans for future people development needs within the store Maintains an overview of all Employee Relations responsibilities in store to ensure a positive work environment