I am a self-driven and result-oriented administration, operations, and customer service manager with an accelerated career track spanning over 7 years in the banking sector. Skilled in developing and implementing administrative duties and managing policies and procedures that are in line with the client's strategic objectives. Adept in directing services, administrative and record management activities with proven ability in customer relationship management, key account management and digital marketing. Ability to drive out inefficiencies through process improvement, excellent negotiation and analytical skills while aiding in the maintenance & development of service quality. My goal is to become a valuable mutual asset by providing efficient administrative duties and contributing effectively to organizational success.