Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT Build customer relationships as part of the sales process Manage and take ownership of the resolution process for all customer related issues Inform member of current promotions and new or updated products Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat. Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.