Configuring and troubleshooting of Cisco IP phones and Third-party phones.
Moving, Adding, Change and Deleting Extensions (MACD).
Troubleshooting of IP Phone registration issues.
Configuration of user features such as speed dial, call forwarding, transfer, call park, call
pickup, call forward all, Extension mobility, SNR etc.
Configuration of phone button template and softkey template.
Management of Class of Service using Partitions and CSS.
Monitoring and troubleshooting of voice interfaces: FXS, FXO, ISDN PRI E1/T1.
Monitoring and troubleshooting of SRST and call signalling protocols like H323, MGCP
and SIP.
Management of Voice mail users (CUC).