I have a solid experience in Technical Support and VOIP system.
My past experience includes, but not limited to: Tech Support for Mac, IT Service Desk for a financial company, VOIP Engineer for Ringcentral, Sr. Technical Engineer/Technical Instructor for Genesys Telecommunication.
This list roles that undertake includes, but not limited to the below task
Voip Architecture/Designer
Platform Administrator
Voip troubleshooting
Partner and End-User communication for troubleshooting and isolation
Salesforce ticketing
IVR design
Outbound Campaign creation
Creating KB articles and process improvememt
Do Training for new hires and Upskill training for Engineers