NOC Tech ·
· Data management.
· Escalations and Security threats alarms handling .
· Fraud Auditing over the network.
· Vulnerability analysis over the network.
· Managing Routing and Monitoring network health.
· Troubleshooting the Network in case of issue.
· Working with senior management to resolve the critical issues.
· Documentation and reporting.
· Auditing and managing team.
· Develop projects and manage IT administrations tasks and maintain optimal workflow.
VoIP Rates and Billing Analyst:
· Managing, uploading and rerating on Odine server (Currently).
· Managing, uploading and rerating on GCS Billing server (Pervious).
· Providing Solution's for work related issues on LCR, and Rates.
· Organizing Team meeting to maximize efficiency.
· Stream lining SOP's for better KPI's monitoring.
· Directly reporting to head of the department.
· Coordination with Account managers for rates check-up and efficient traffic flow.
· Regions wise reports analysis.
· Efficient network troubleshooting.