NOC Tech · 

· Data management. 

· Escalations and Security threats alarms handling . 

· Fraud Auditing over the network. 

· Vulnerability analysis over the network. 

· Managing Routing and Monitoring network health. 

· Troubleshooting the Network in case of issue. 

· Working with senior management to resolve the critical issues. 

· Documentation and reporting. 

· Auditing and managing team. 

· Develop projects and manage IT administrations tasks and maintain optimal workflow.

VoIP Rates and Billing Analyst: 

· Managing, uploading and rerating on Odine server (Currently). 

· Managing, uploading and rerating on GCS Billing server (Pervious). 

· Providing Solution's for work related issues on LCR, and Rates. 

· Organizing Team meeting to maximize efficiency. 

· Stream lining SOP's for better KPI's monitoring. 

· Directly reporting to head of the department. 

· Coordination with Account managers for rates check-up and efficient traffic flow. 

· Regions wise reports analysis. 

· Efficient network troubleshooting.