Customer Management Systems improve interaction, efficiency and effectiveness when acquiring, supporting, selling and managing customers. CRM benefits companies to benefit from marketing campaigns, faster sales cycle and improved customer service. For over a decade companies have used CRM to meet challenges like competitive business, innovation and advanced resource utilizations. A 360 degree view of customer interaction history ensures consistent customer communication and raises customer satisfaction. It also allows businesses to detect early warning signs of competitive advances. The final Deliverable are as follows: (1) Sales Force Automation – Lead Management, Account & Contact Management, Opportunity Management, Sales Quotes Marketing Automation - Campaign Management, Mass Mailing, E-mail Templates, Mail Merge Templates (2) Customer Support & Services – Trouble Tickets, Knowledge Base, Customer Self Service, Online Knowledge Base (3) Inventory Management - Products Catalog, Price Books, Vendor Management, Purchase Orders, Sales Orders (4) Productivity Add one- Outlook Plugin, Office Plugin, Thunderbird Extension, Customer Portal Delivery Time:20 Day(s)