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Web Based Ticketing Support System (HelpDesk)

$5/hr Starting at $800

Platform ASP.Net, MS-SQL (Windows Server), Java Script Frond-end Details • User Registration. • Login. • Forgot Password. • Create New Tickets with file attachments. • Ticket Search. • Ticket Poster can open closed tickets any time. • User can archive the closed tickets for his reference. • View News Notifications. • Tickets Communication can be exported to EXCEL. Admin • Admin can Create,Modify,Inactive,Delete Admin Users/Website users. • Admin will have an facility to reset password of users and an email will go to user of reseted password. • Super Admin user can link Admin Users with Ticketing Categories. • Categories Table Add/Modify/Delete. • News Notifications Add/Modify/Delete with HTML editor. • Super Admin can reply to tickets of any category. • Particular admin can only reply with attachments and sees tickets related to his category only. • Forgot Password. • Admin can change status of tickets to hold/close etc. • Via Backend admin can reply to tickets with attachments. • When admin or super admin replies to tickets an email goes to the user of the ticket poster to his email address. • Report, date range report for open,hold,close status of tickets with all or specific category. URL http://kbcsystems.com/Ticketing-System/Login.aspx User Name You can register with your own email-id Admin User Admin Password 11111111Delivery Time:4 Day(s)

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$5/hr Ongoing

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Platform ASP.Net, MS-SQL (Windows Server), Java Script Frond-end Details • User Registration. • Login. • Forgot Password. • Create New Tickets with file attachments. • Ticket Search. • Ticket Poster can open closed tickets any time. • User can archive the closed tickets for his reference. • View News Notifications. • Tickets Communication can be exported to EXCEL. Admin • Admin can Create,Modify,Inactive,Delete Admin Users/Website users. • Admin will have an facility to reset password of users and an email will go to user of reseted password. • Super Admin user can link Admin Users with Ticketing Categories. • Categories Table Add/Modify/Delete. • News Notifications Add/Modify/Delete with HTML editor. • Super Admin can reply to tickets of any category. • Particular admin can only reply with attachments and sees tickets related to his category only. • Forgot Password. • Admin can change status of tickets to hold/close etc. • Via Backend admin can reply to tickets with attachments. • When admin or super admin replies to tickets an email goes to the user of the ticket poster to his email address. • Report, date range report for open,hold,close status of tickets with all or specific category. URL http://kbcsystems.com/Ticketing-System/Login.aspx User Name You can register with your own email-id Admin User Admin Password 11111111Delivery Time:4 Day(s)

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