I have 4 years of experience in Web Chat Support for pre sales. I can learn about the products and help the customers with the clarification and purchase choice comparison. Having a good typing skills and also has lead a team of 30 Chat agents. Products I have exposure on are Laptops, printers, desktops, servers, routers etc. I also have experience in chatting with customers using languages other than English. I can use the Google or Bing Translator service quick enough to be able to understand the queries.