I am a firm believer that customer satisfaction is top priority and deserves my undivided attention. Delivering what my client expects on time and on budget has been the key stone of my personal success as a writer and virtual assistant. Written policy and procedure manuals developed extensive training programs, manuals, and documentations for numerous companies. Experienced with product knowledge documentation, online help systems, web content and compliance documentation for highly regulated industries. Designed and developed instructor-led courses, workshops and training materials, including computer-based instruction, in the following topic areas: interpersonal communication skills, excellent customer service, new employee orientation, computer skills for both technical and non-technical professionals, professional and career development. Additional skills: Training and Development Instructional Design Organizational Development Technical Writing Policy and Procedure Writin