Throught my career I have been extensively involved in developing business presentations,training courses, published methodologies and knowledge collateral for Global technology organizations. I have developed numerous on-line and hard copy procedural and operations manuals as well as many other reference sources. I have done Technical Writing and review for web-based methodologies and other technical articles. Courses developed: - Wang OFFICE for end users - Microsoft Word for end users - SoftSwitch Administration for technology professionals - DNS Administration for technology professionals - Administration Request Application (ARA) for Lotus Notes Administrators Technical Documentation Developed: - SoftSwitch Administrators Guide - Lotus Notes Administrators Guide - Web Hosting Policies - Firmwide Notes Network Operations Reference Binder - DNS Reporter - On-line Help Documentation - Central Internet Request Application On-Line Help Documentation - Call Tra