1. Designed and developed user guides, on-line help and documentation, installation and training guides and data sheets for industry specific customized software packages. 2. Documented business requirements and wrote functional specifications for software enhancements. Wrote test plans and supervised testing for software upgrades. 3. Performed a full project life cycle for a system upgrade and integration project. 4. Designed, developed and supervised execution of detailed test plans for a new on-line software package for the healthcare industry. 5. Created and maintained an Access database for project tracking and reporting. 6. Created PowerPoint presentations for training seminars, management reporting and group presentations 7. Reviewed company marketing literature for grammatical and technical accuracy and clarity. 8. Managed document version control for cross-functional team creating user documentation and instruction manuals. 9. Reviewed and edited technical manuals and