* Designed, developed, delivered, and maintained benchmark-level documentation for Fortune 500 corporations and smaller, developing organizations for over 14 years. * Created paper-based and online training deliverables for several leading companies. * Conducted software and process training sessions for many levels of employees. * Skilled at interviewing technical and non-technical subject matter experts. * Experienced in task analysis and technical editing. * Track record of adaptability, quality results, and adherence to deadlines. * Excellent analytical, problem solving, administrative, and organizational skills. * Competent, reliable, dedicated, and adaptable with a wide range of experience. * Excellent working relations with vendors, contractors, peers, and management. * Team player with positive personality and sound judgment skills.