Over 10 years of professional writing experience including:• Technical Writing• Information Architecture• Documentation Management• Content Management• Usability Evaluation• User Interface DesignI am experienced in TECHNICAL WRITING and DOCUMENTATION, including system documentation, interface documentation, instructional documents, how-tos, user guides, FAQs, and many related documents.As a Certified Usability Analyst, I am trained in INFORMATION ARCHITECTURE and USABILITY EVALUATION for documentation suites, Web sites, user interfaces, and Web application workflow. I can find out what your customers want from your Website and recommend ways to give it to them; improve the organization of your website to help customers find what they want the first time, and improve customer satisfaction & return customers.I can supply DOCUMENTATION MANAGEMENT or CONTENT MANAGEMENT expertise for your company. Good management will improve your customer or employe