· More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting and planning/implementing proactive procedures and systems to avoid problems in the first place. · Possess solid computer skills. · Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. · Ability to train, motivate and supervise employees. · A team player, acknowledged as "Essential Employee" by customer during audit.