Maintaining current hosting (Shared, VPS, Dedicated) environment in both a Linux and Windows environment. Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. Ensuring servers are kept up to date and free of potential exploits. Maintaining a highly available environment to minimize interruption to customers. Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. Monitoring the health of the entire hosting environment. Troubleshooting advanced customer networking; connectivity issues; VoIP connectivity and quality of service and customer facing email issues. Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers Maintaining monitoring system to detect faults or resource outages for all systems. Data Migration (Cpanel to Cpanel | Cpanel to Plesk) Familiar with CPANEL , PLESK (ONYX & OBSIDIAN) , SMARTERMAIL , Domain Registrar, Hyper-v, SolusVM, Windows Server, Linux, Office365,Cacti, Metaping, Winbox, NGINX, Apache, Litespeed , Ticketing System I can do Writing in both English & Malay