- Assisted clients to install & configuring the .Net based application. - Troubleshoot windows related issues which creates issues to install the software. - Provided assistance to the crucial integration of credit card processors in the software and testing it before it goes live. - Aided with reporting system of the application. - Third party Account software integration. - Integration of Handheld devices with the software and successfully testing them. - Serviced customers in Windows Firewall issues related to software. - Provided overview of the software and basic how to questions. - Running recommended patch upgrade to resolve software related issues reported earlier. - Installation of device drivers such as Printers, Handheld, DVR, Pole Displays