1. Patience: Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations
2. Active listening
3. Adaptability
4. Attentiveness
5. Conflict resolution
6. Creativity
7. Decision-making
8. Dependability
9. Effective communication
10. Friendliness
11. Knowledge of your product or service
12. Open-mindedness
13. Quick thinking
14. Reading physical and emotional cues
15. Responsiveness
16. Timeliness