- Manages the Windows Live Support forum website both as a Moderator and Expert. This includes tasks such as managing discussions or threads, providing troubleshooting steps, content request, posting new solution articles to Support Site. etc. - Handles all escalated concerns for all supported Windows Live Products (Windows Live Essentials). This includes software testing, issue investigation and reproduction, research for possible fixes and workarounds. - Weekly client calls regarding top volume drivers, new solutions to escalated concerns, quality of service and other process and product related concerns.