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Administrative & Secretarial

Windows Live Solution Center Expert

$8/hr Starting at $25

- Manages the Windows Live Support forum website both as a Moderator and Expert. This includes tasks such as managing discussions or threads, providing troubleshooting steps, content request, posting new solution articles to Support Site. etc. - Handles all escalated concerns for all supported Windows Live Products (Windows Live Essentials). This includes software testing, issue investigation and reproduction, research for possible fixes and workarounds. - Weekly client calls regarding top volume drivers, new solutions to escalated concerns, quality of service and other process and product related concerns.

About

$8/hr Ongoing

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- Manages the Windows Live Support forum website both as a Moderator and Expert. This includes tasks such as managing discussions or threads, providing troubleshooting steps, content request, posting new solution articles to Support Site. etc. - Handles all escalated concerns for all supported Windows Live Products (Windows Live Essentials). This includes software testing, issue investigation and reproduction, research for possible fixes and workarounds. - Weekly client calls regarding top volume drivers, new solutions to escalated concerns, quality of service and other process and product related concerns.

Skills & Expertise

ManagementProcess DesignResearchSoftware DesignSoftware TestingTroubleshooting

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