4+ years of experience in supporting/optimizing LAN/WAN networks in multi-domain environments and leading software product support teams to skillfully diagnose and resolve technical/functional issues.2 years of experience in technical support, providing Tier 1 and Tier 2 support on site and via telephone resolving issues with end users.6+ years supporting PC-related problems and resolution of software problems across all platforms including Microsoft, Citrix and DOS. Solid success in building / aligning network infrastructures and IT organizations with key business objectives to achieve dramatic bottom-line results.